Air travel has long been known to be the safest form of transport. We have an abundance of statistics to prove this. Safety has been cited as a valid reason for choosing air travel for a long time. The industry prides itself on its exemplary safety record and is right to do so. Passengers feel reassured by this when traveling by air.
This is not so true of cyber security. As cyber security has entered into mainstream thinking it has often been tainted by glamourous tales of ruthless and clever hackers who have exploited systems for millions of dollars. There is a general belief that all systems can be hacked and nothing is safe from hackers. In the world of absolutes where we take into consideration every possibility then nothing is safe from being hacked. However, if we apply this type of thinking to other areas of our lives we would see that absolute thinking is not always helpful.  Let’s take the example of the front door on the house where you live. Answer the following question “Can that door be broken and your house entered into?” The answer is an obvious yes. We put a door on our houses that we deem secure enough for the role it has to perform. We take a risk based approach our household security.
Such pragmatic logic is the foundation that many cyber security systems are built upon. Yet the general public think in absolute terms when dealing with cyber security. The air transport industry has managed to overcome this form of thinking by the general public in terms air travel safety and I’m sure could do the same in cyber security. Why though would we want to do this?
Digital communications, apps and all other other systems we use before and at the airport create a perception of the provider. Offering safe and secure systems are a means of providing the passenger with a seamless user experience. Getting everything right matters. The end user may not see the difference between an app provider, a check system and an aircraft system. A glitch in any of these may be seen as an insecure system at the airport, thus jeopardizing the perceived safety of the whole travel experience by the passenger.
If we embrace good cyber security practices, through training and secure systems, we have the opportunity to promote an airport as cyber safe haven. Cyber security is still rising in prominence and will not be going away anytime soon. An airport could get one step ahead of its rivals by promoting how cyber aware and secure they are.